Wednesday, April 1, 2020

BCBSNC Extends Deadlines for Customers

BCBSNC is taking steps to ensure customers can maintain their coverage and access to care during the COVID-19 public health emergency.

BCBSNC will allow a 30-day extension to pay premiums.  Members are encouraged to notify customer service if they need assistance.  888-206-4697

In addition, 30-day extensions will be added in relation to:

  • Claims submissions
  • Appeals filing
  • Authorization requests
  • Additions of newborn and adopted children to a policy

Additional provisions apply.  For more details you can visit

These measures are in accordance with requirements from the North Carolina Department of Insurance following a State of Disaster declaration and are effective March 27th for 30 days.  BCBSNC will continue to monitor for extensions.

If you have a plan through and are experiencing an income change, please call me.  I can help you update your application to get a subsidy increase if available.  704-436-4136

Take care,


Wednesday, March 18, 2020


Please take a moment to check out the special Coronavirus website BCBSNC created for its members and providers.

BCBSNC - What You Need to Know About Coronavirus

The website is updated regularly with resources and guidance from the CDC during this ever changing environment.

As an agent, I am pleased with the quick response and preparedness that BCBSNC has provided.  And I'm especially glad that Telehealth with MDLive was already incorporated as a new benefit for 2020.  See Blog Telehealth with MDLive

There is a lot of misinformation circulating the Internet and cable news.   Please continue to take care and follow any guidelines provided by Federal and State authorities to keep our families and communities healthy during this time.

Here are additional reputable resources.

Centers for Disease Control and Prevention

World Health Organization

John Hopkins Center for Health Security

Stay well,

Tara O'Neill 

Tuesday, January 7, 2020

Special Enrollment Period

Open Enrollment for 2020 ended December 17, 2019.

You can still enroll in an ACA plan as long as you qualify for a Special Enrollment Period due to a Qualifying Life Event (QLE).  Here are a few examples:

  • Getting married
  • Having a baby, adopting a child or placing a child for adoption or foster care
  • Losing other health coverage
  • Gaining citizenship or lawful presence in the US

If you’re not eligible for the special enrollment period, consider enrolling in a short term plan.  Short term plans do not provide minimum essential benefits required by the Affordable Care Act, but many of my clients use this option if they missed open enrollment or if they only need it as a stop gap before their employer coverage begins.  Coverage can begin within 48 hours and there are a number of plans to choose from including ones with copayments to see primary physicians.

Sunday, November 10, 2019

BCBSNC adds Telehealth with MDLive

Telehealth with MDLive is being added as a covered benefit at the Primary Care Provider cost share.  MDLIVE connects Blue Cross and Blue Shield of North Carolina® members to a national network of U.S. board-certified doctors who average 15 years' experience.  Their specialties include primary care, pediatrics, emergency medicine, family medicine and behavioral health.

Telehealth represents a convenient, cost-effective alternative to in-person doctor visits.  Virtual visits ease the burden by being available quickly and easily.  This is available for all plans except Blue Local Atrium Health because that network already offers their own telehealth benefit.

Treatment includes non-emergency conditions such as acne, allergies, cold and flu, constipation, cough, diarrhea, ear problems, fever, headache, insect bites, nausea/vomiting, pink eye, rash, urinary tract infection, respiratory problems, sinus problems, sore throat, depression, stress, grief and loss, anxiety and more.

If appropriate, a prescription can be sent to a pharmacy of your choice.

Members will have standard access to MDLive 24 hours a day, seven days a week (including holidays).

Members are required to setup an MDLive account before using their services.  MDLive Care Coordinators are available to walk them through the registration process.

Options to access MDLive:
  • Download the MDLive app on a smartphone or tablet
  • Go to and click “Activate Now”
  • Call 888-910-9722
Take advantage of this great added benefit for our members in 2020!

Thursday, October 31, 2019

Blue Home with UNC Health Alliance

Blue Cross and Blue Shield of North Carolina® is changing Blue Value with UNC Health Alliance to Blue Home in 2020.  Why is this important?  Blue Home is not a statewide network.  It is now a LOCAL network.  Blue Home limits in-network to UNC Health providers and affiliates.  The rest of the state will now be out-of-network.

Current Blue Value with UNC Health Alliance members will be mapped to Blue Home with UNC Health Alliance.  Your subscriber ID and Blue Connect account will remain the same.  However the Alpha prefix will change for 2020.  Notices of the change were sent to members in October.

The counties impacted by this change are:

Alamance, Caswell, Chatham, Durham, Franklin, Johnston, Lee, Orange, Person and Wake.

Friday, October 25, 2019

New Network: Blue Local with Wake Forest Baptist Health

Blue Cross and Blue Shield of North Carolina® is offering a new low cost narrow network product for Wake Forest Baptist Health.  

Blue Local with Wake Forest Baptist Health is 40% less than Blue Advantage and 23% less than Blue Value.  However, members who choose this network will only be able to see Wake Forest Baptist Health providers and their affiliates.  Be sure you complete a doctor search before choosing this network.  I can help.

Here is a list of counties where this new product is available.

Davidson, Davie, Forsyth, Guilford, Randolph, Stokes, Wilkes and Yadkin.

As subsidies decrease in 2020 due to lower premiums, having this new network option may keep your monthly costs down.

Friday, October 18, 2019

Initial Rate Notices - Use the Subsidy Tool

Initial Renewal Rate Notices for members who receive a subsidy through the marketplace are just estimates.  The Centers for Medicare and Medicaid require providers send renewal notices in time to be received by November 1st.  The problem is, the new subsidy amounts aren’t reflected in that initial rate notice.  Subsidies are based on premiums.  Back in July, BCBSNC® filed to reduce 2020 rates by -5.2% with the NC Department of Insurance.

Premiums are going down next year which means the subsidy is also going down.  The initial notices reflect 2020 reduced premiums with subsidies based on 2019 higher premiums.  So don’t get too excited about your estimate.

According to the IRS, the premium tax credit is generally equal to the premium for the second lowest cost silver plan available through the Marketplace that applies to the members of your coverage family, minus a certain percentage of your household income.  When premiums go down, the premium tax credit (subsidy) goes down as well.  

If you want to get a better estimate for 2020, the subsidy tool is available again this year.

As always, if you have questions, don't hesitate to reach out to me.  You can call me directly or choose a time on my calendar.  Open enrollment begins November 1st.