BCBSNC adds Telehealth with MDLive

Telehealth with MDLive is being added as a covered benefit at the Primary Care Provider cost share.  MDLIVE connects Blue Cross and Blue Shield of North Carolina® members to a national network of U.S. board-certified doctors who average 15 years' experience.  Their specialties include primary care, pediatrics, emergency medicine, family medicine and behavioral health.

Telehealth represents a convenient, cost-effective alternative to in-person doctor visits.  Virtual visits ease the burden by being available quickly and easily.  This is available for all plans except Blue Local Atrium Health because that network already offers their own telehealth benefit.

Treatment includes non-emergency conditions such as acne, allergies, cold and flu, constipation, cough, diarrhea, ear problems, fever, headache, insect bites, nausea/vomiting, pink eye, rash, urinary tract infection, respiratory problems, sinus problems, sore throat, depression, stress, grief and loss, anxiety and more.

If appropriate, a prescription can be sent to a pharmacy of your choice.

Members will have standard access to MDLive 24 hours a day, seven days a week (including holidays).

Members are required to setup an MDLive account before using their services.  MDLive Care Coordinators are available to walk them through the registration process.

Options to access MDLive:

• Download the MDLive app on a smartphone or tablet
• Go to MDLIVE.bcbsnc.com and click “Activate Now”
• Call 888-910-9722

Take advantage of this great added benefit for our members in 2020!

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